Our support team is here to help with questions, account-related issues, technical concerns and general feedback. Choose the contact option that suits your enquiry, and include your username and any relevant details so we can direct it to the right team. For account security, please do not send your password or full payment card details by email. Customer support is available around the clock, while specialist teams respond during their listed working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - 24/7 |
| General enquiries | [email protected] - Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Mon-Fri, 09:00-17:00 |
| Telephone | +44 20 7946 0382 - Mon-Fri, 09:00-18:00 |
| Payments | Payments enquiries via customer support |
Email Support
For detailed requests, account issues or cases needing documents, please email [email protected]. Email is the preferred contact method for clear record-keeping and faster handling. Include a concise subject line, your account ID and up-to-date contact details. Attach any relevant documents or screenshots to avoid delays; incomplete messages will take longer to process.
Contact Form
Response Time
Support is available 24/7 via live chat and email. Most inquiries are answered within one business day. Simple requests such as account access or basic payments typically receive a same day reply, while verification checks, disputed transactions or complex investigations may take longer - we’ll update you as the case progresses. For urgent matters, use live chat for the fastest response.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback with our team, whether it’s about navigation, games, payments or another part of the service. We review every message carefully and use your comments to help improve the website and make the overall experience clearer and more convenient for players.